WHAT OUR CUSTOMERS SAY
Frequently Asked Questions
QUESTION: How does the tag actually work?
The pendant uses SmartRelease™ technology to drip-feed six plant oils (citronella, cedarwood, lemongrass, peppermint, geranium, rosemary). This creates an invisible 360° shield that fleas, ticks and mosquitoes can’t tolerate, so they stay off before they ever bite.
QUESTION: What ingredients are inside?
Proprietary blend of natural essential oils—citronella, cedarwood, lemongrass, peppermint, geranium and rosemary. There are zero synthetic pesticides, drugs or plastics that leach chemicals into your pet’s skin.
QUESTION: Does it kill pests or repel them?
The tag is a repellent: it keeps pests from landing or latching in the first place, so there’s no need for them to bite and die on contact like with chemical collars.
QUESTION: Is it safe for puppies, kittens, seniors or pregnant pets?
Yes—because there are no systemic chemicals. It’s safe for puppies and kittens over eight weeks old; if your pet is younger, pregnant or has known scent allergies, ask your veterinarian first.
QUESTION: Can my dog swim or get bathed while wearing it?
Absolutely. The capsule and silicone hanger are waterproof and mud-proof, so you never have to remove it for swimming, rain or a shampoo.
QUESTION: How long does one tag last?
One tag provides up to 12 months of continuous protection—a true “set-and-forget” solution for a full flea & tick season.
QUESTION: When will I notice results?
Most owners notice the herbal scent immediately; the repellent barrier forms in the first 12–24 hours and remains constant as long as the tag stays on. (Based on SmartRelease continuous diffusion data.)
QUESTION: My pet already has fleas/ticks—will the tag still help?
First remove existing pests (comb or vet-approved treatment). Once the tag is on, it prevents new fleas and ticks from hopping back on, breaking the reinfestation cycle. Huawei, and more.
QUESTION: How do I attach it and will it fit any collar?
Clip the stretchable silicone loop through your pet’s existing collar D-ring; it takes <30 seconds and fits any width. No special tools or new collar required.
QUESTION: Will the smell bother my pet (or me)?
The scent is a mild citrus-mint that most pets ignore and many owners find “pleasantly herbal.” It fades to human noses after a few days but remains intense to tiny parasites.
QUESTION: What if it doesn’t work for my pet?
Every purchase is backed by a 30-day money-back guarantee—simply email support for a full refund if you’re not satisfied.
Works wonderful. No fleas, ticks or other bugs on my thick haired doodles.
If truly works. I had groomer check him for fleas or ticks and had none. Also his scratching has stopped.
We love the pendants. Both of our dogs have them and we have gotten a 3rd dog so we will be ordering one for her as well. Thank you for making awesome pendants to help with flea's and ticks.